dirCommerce Observatory 2026: logistics in eCommerce and multi-channel companies

How do companies that sell through eCommerce, marketplaces and other digital channels manage logistics today?

To understand it better, dirCommerce is creating the 2026 Observatory on eCommerce and multi-channel logistics, through a short questionnaire aimed at merchants, eCommerce managers, logistics operators, consultants and professionals in the sector.

The objective is to collect direct experiences on the ways in which companies manage orders, products, availability, warehouses, shipments, couriers, returns and assistance.

What aspects does the survey analyze

The questionnaire delves into some of the main processes of digital logistics:

• sales channels used;
• management of orders, products and availability;
• warehouse organisation;
• shipments and relationships with couriers;
• tracking and updating of states;
• returns, refunds and customer service;
• integration between platforms and business systems;
• interest in logistics marketplaces and B2B services.

Why participate

The answers will help build a concrete picture of the difficulties, priorities and solutions adopted by companies operating in digital commerce.

The results will be analyzed and published by dirCommerce in aggregate form, without making the individual participants identifiable.

Who is it aimed at

The survey is intended in particular for:

• companies that sell online;
• merchants active on marketplaces;
• eCommerce and logistics managers;
• warehouse and fulfillment operators;
• consultants and agencies;
• providers of technologies and services for digital commerce.

Share the survey

To make the Observatory more representative it is important to collect experiences from companies with different sizes, sectors and organizational models.

You can also contribute by sharing this page with colleagues, customers and professionals who work in online sales and eCommerce logistics.